The selected vendor will provide comprehensive administration services for flexible spending accounts, ensuring efficient, compliant, and user-friendly management for employees. Services will include regular reporting on account activity, claims processing, and fund utilization.

Vendors should offer a secure online portal and mobile application that enables employees to manage accounts, submit claims, and access personal information. The solution must support the loading of plan specifications, enrollment data, elections, and paid claims, in addition to providing electronic statements and online access as a standard feature.

Vendors are expected to conduct training sessions for both HR staff and employees, addressing the platform's use and claim submission process. Claims must be processed promptly, with pending and denial notifications issued, and reimbursements paid to employees at least on a weekly basis.