Family Medical Leave Administrative Services

The procuring agency in Ohio is seeking a vendor to provide comprehensive Family Medical Leave Administrative (FMLA) services. The selected contractor will manage the agency’s FMLA program, including eligibility determinations, required notices, medical certification review, leave designation, intermittent leave management, compliance monitoring, reporting, employee and department support, and records management.

Scope of services includes timely leave administration, maintenance of accurate records, issuance of eligibility and rights notices, and review of supporting medical documentation. The vendor will serve as the primary point of contact for employees regarding FMLA administration and will communicate with employees, supervisors, and Human Resources personnel about leave status, requirements, and statutory correspondence.

The contractor must ensure compliance with applicable FMLA laws and regulations, maintain secure and complete records, support audits, and retain documentation in accordance with federal record retention requirements. The agency also requires reporting and data management capabilities, including secure online access to case information, utilization reporting, trend tracking, analytics, and customized reports.

A secure web-based leave administration platform is required, allowing employees to submit requests and documentation electronically while giving authorized agency representatives real-time visibility into case status. The selected vendor will also be responsible for implementation planning, project management, training for Human Resources staff and designated representatives, employee communication materials, and ongoing account management and support throughout the contract term.