The seeking agency requires comprehensive administrative services for Family Medical Leave Administration (FMLA). Key responsibilities include claim processing, which involves detailing the process for obtaining additional claim information, specifying the timeframes for claim certification after all required information is received, and determining whether an employee's claim qualifies under FMLA. Vendors are also expected to fulfill various other claim processing requirements as outlined in the provided questionnaire.

Additionally, vendors must describe their methods for accepting FMLA claims, including available hours for claim intake, as well as demonstrate call center service capabilities and experience in call handling. A pre-bid meeting is scheduled for April 7, 2026, and interested parties must submit all questions by April 9, 2026.