External Recordkeeper and Plan Administrator Services

A government authority in Ohio is seeking a vendor to provide external recordkeeping and plan administration services. The scope includes administration, recordkeeping, implementation, participant services, investment transaction processing, technology integration, reporting, communications to participants, employer support, and related operational services.

The selected vendor will be expected to maintain a strong control environment with documented administrative procedures, segregation of duties, transaction-level controls, quality review and reconciliation processes, supervisory oversight, exception management, fraud detection, complaint handling, and complete audit trails to support internal reviews, external audits, and regulatory inquiries. The vendor must also maintain participant records and transaction histories to enable secure digital servicing, service-center support, web access, sponsor reporting, audit support, and operational continuity.

In addition, the vendor will support employer onboarding and activation, including outreach, platform setup, file and funding onboarding, education on reporting and remittance requirements, activation monitoring, and agency reporting. Participant servicing responsibilities include investment elections and exchanges, rollovers, withdrawals, distributions, beneficiary processing, tax withholding elections, bank updates, payment setup, secure digital servicing, confirmations, and assistance through service center and digital channels. The contract term is one year, and questions are due by July 20, 2026.