Los Angeles airports are seeking a qualified vendor to deliver comprehensive experiential services designed to elevate the airport environment for both passengers and employees. The scope of work includes creating innovative, research-driven experiential design concepts that capture the unique identity of Los Angeles, enhance passenger engagement, and bring visionary ideas to life through curated activations, events, and immersive experiences.

Services will encompass the planning and execution of hospitality training, research and development, employee culture initiatives, guest services, and quality assurance related to experiential programs. The vendor will be responsible for designing layouts that optimize passenger flow and accessibility, integrating aesthetic and functional elements to improve overall comfort. Additionally, the role involves developing communication and marketing strategies to keep airlines, tenants, passengers, and industry stakeholders informed and engaged with the airport brand.

Key responsibilities include organizing and managing on-site events such as live performances, exhibitions, and cultural showcases, as well as implementing interactive marketing campaigns that foster participation from both passengers and staff. The selected vendor will also assess existing and proposed commercial offerings, ensuring alignment with guest experience principles and commercial objectives. Comprehensive training programs covering customer service, operational excellence, leadership in hospitality, and brand standards must be designed and delivered to support these experiential initiatives.