Enterprise Technical and Epic Implementation Support Services
Location:
Kingston, New York, United States; Poughkeepsie, New York, United States; Valhalla, New York, United States; Warwick, New York, United States; Suffern, New York, United States; Port Jervis, New York, United States; Margaretville, New York, United States
Posted on:
Deadline:
Summary:
The government in Valhalla, New York seeks a vendor to provide comprehensive technical and Epic implementation support services, covering a wide range of ITSM, operational, and compliance activities.
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The government authority located in Valhalla, New York is seeking vendors to provide comprehensive, standardized, and scalable enterprise technical and Epic implementation support services. The selected provider will deliver technical services spanning incident, problem, and release management, application performance monitoring, configuration and lifecycle management, enhancement intake and prioritization, and minor development and configuration changes.
Responsibilities will include testing and deployment coordination, centralized ticket intake, clinical and technical troubleshooting, escalation management, device provisioning and lifecycle management, and remote support services. Vendors are expected to support server, storage, and database operations, network operations and monitoring, as well as disaster recovery and security monitoring coordination. Compliance support and integration with ServiceNow, SailPoint, Logic Monitor, and similar ITSM tools are required, alongside monitoring services, contact centre integration, privileged access management (PAM), and identity governance and administration (IGA).
Best-fit vendors:
• Proven expertise in large-scale enterprise ITSM and Epic implementation support
• Experience managing healthcare or public sector IT projects
• Familiarity with ServiceNow, SailPoint, Logic Monitor, and similar platforms
• Strong background in compliance, security monitoring, and disaster recovery
• Ability to provide remote and on-site technical support
• Capacity for integration with contact center and identity management solutions
