A Colorado county is seeking a vendor to provide a cloud-based enterprise service management system to replace its outdated IT service management (ITSM) platform. The goal is to implement a scalable solution that consolidates IT service management with project and portfolio management, enhancing the county's ability to manage services, projects, resources, and technology investments effectively.

The new system should adhere to ITIL best practices and offer integrated modules for Incident, Request, Problem, Change, Knowledge, Asset, and Configuration Management. Modern automation and robust reporting capabilities are essential to reduce manual processes, minimize technical debt, and ensure operational transparency for county leadership.

Additionally, the solution should feature a self-service portal where employees and departments can track requests, access the knowledge base, and receive relevant suggestions. Real-time dashboards and advanced analytics are required to empower IT leadership and executives with better decision-making tools, ultimately improving service delivery while reducing long-term maintenance costs.