(1) Vendor needs to provide enterprise service management solution and associated services.– This is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot.• Lots– Lot 1 Freshworks ESM solution or equivalent and associated services– Lot 2 Ivanti ESM solution or equivalent and associated services– Lot 3 Jira ESM solution or equivalent and associated services– Lot 4 ManageEngine ESM solution or equivalent and associated services– Lot 5 ServiceNow ESM solution or equivalent and associated services– Lot 6 TOPdesk ESM solution or equivalent and associated services– Lot 7 Zendesk ESM solution or equivalent and associated services– Lot A Any ESM solution and associated services• Each lot will offer the following services– Modules for all aspects of IT service delivery (ITSM)– Additional Modules for all services outside of IT service delivery (ESM)– Ad hoc professional services– Associated services(2) All the questions must be submitted no later than December 19, 2025.