A municipal government is seeking proposals for the implementation of an integrated Enterprise Resource Planning (ERP) system. The desired solution will encompass comprehensive modules for financial management, payroll and human resources, procurement, asset and project tracking, reporting, and a range of self-service options for citizens.

Vendors are expected to provide robust integration capabilities with platforms such as Microsoft 365, property assessment tools, payment processors, and utility systems. Future scalability and adaptability to emerging municipal software environments are essential, with deployment flexibility allowing for on-premises, private-hosted, or cloud-hosted implementations. The system should facilitate multi-department collaboration, real-time data access, and support a variety of municipal processes including utility billing (metered and flat-rate), property tax billing, and the management of penalties, autopay, reports, adjustments, and certificates.

Key requirements include a proven ongoing support model covering helpdesk services, clearly defined service level agreements, regular updates, and dedicated account management. The ERP must support legacy data imports, provide comprehensive audit trails for financial and HR data, and offer customizable reporting tools, dashboards, and API integration options. Vendors must submit all questions related to this solicitation by February 25, 2026.