– Operate a comprehensive managed cloud environment on Microsoft Azure.– Service Model: An onshore model that provides 24/7/365 L1–L3 coverage for continuous monitoring and incident response.– Service Integration and Support Access: Vendors must confirm they currently possess and utilize a high–level Microsoft support plan (e.g., Azure Professional Direct Support or equivalent) and clearly define the escalation path to Microsoft’s engineering teams for issues the MSP cannot resolve (L3/L4 support). This must include evidence of a dedicated Service Delivery Manager or Technical Account Manager.– Minimum experience levels for cloud engineers, SRE resources, database administrators, and engineers supporting Epic on Azure.– Required certifications for each role type, including Azure Administrator, Azure Solutions Architect, Azure Security Engineer, and other relevant technical certifications.– Whether assigned personnel are dedicated or shared across clients. If shared, the Vendor must state the maximum engineer–to–client ratio.– Azure billing and consumption reviews; Cost anomaly detection; Proactive cost optimization and reporting, utilizing a dedicated toolset.(2) All the questions must be submitted no later than January 5, 2026.