Enterprise Parking and Mobility Platform

The issuing entity is seeking a vendor to provide an enterprise parking and mobility platform to support parking operations, reservations, memberships, ticketing, and payment workflows. The platform is expected to offer a management framework for creating and administering parking lots, capacity limits, and date-based advance reservation sales, along with support for membership sales and multi-site sales management.

The solution should include capacity management, time- and entry-based ticketing, and robust internal reporting and auditing capabilities. It must also provide an open API for integration with existing city systems, including budgeting, parking enforcement using Genetec, and cashflow systems. Additional requirements include native integration with a preferred payment gateway, role-based permissions, resource management functionality, and appearance and configuration controls through a CMS or similar interface.

The platform must be accessible across all operating systems and commonly used browsers, with optimization for mobile devices and tablets. A web-based interface is required, and iOS/Android app support is strongly preferred. The system should support paperless delivery of tickets and receipts, including email verification features to reduce spam or junk classification, and it must function reliably over wired, Wi-Fi, and cellular data connections.

The selected vendor should also provide a variety of reporting tools to help evaluate the city's parking program over time, as well as 24x7 end-user help desk support, including phone-based call center assistance. Mobile-optimized payment websites for meter-related transactions are also requested.