The organization seeks a qualified vendor to provide operational support, ongoing maintenance, and strategic enhancement services for its existing enterprise customer data platform. Responsibilities include maintaining the production stability of the platform and expanding its capabilities through integration with additional enterprise systems, implementing identity resolution enhancements, and developing executive KPI dashboards. The vendor will also be expected to enable advanced analytics and provide additional or ad hoc services as directed under project management oversight.

This engagement is intended to ensure the platform remains robust, scalable, and aligned with evolving organizational needs. All project work will be coordinated under a clear framework, and vendors must have the capacity to respond to requests for system improvements and act on evolving business requirements.