Vendor needs to provide enterprise business application support and database administration managed services. – Ensure incident and task resolution time and service quality for mixed 8x5 and some 24x7 application support and database administration services – Maintain a high level of stability for enterprise applications and database services – Implement innovative solutions for providing efficient support services, including automation and other algorithmic or Artificial Intelligence Operations solutions while preserving the personal connection between the Agency's service team providers and our client base – Enable the removal of support services for enterprise applications as they are decommissioned and the addition of support services for enterprise applications as they are added to the Authority’s portfolio; – Have the ability to acquire skills for modern technologies early in their life cycle, while maintaining support for older technologies – Database Management, Performance optimization, backup, recovery, and security. – Application Support, Functional and technical support for Oracle Financial modules. – Customization & Enhancements, Development of new features, integration, and automation.