An agency in California is seeking managed service providers for enterprise business application support and database administration. The scope includes ensuring timely incident and task resolution, delivering high-quality support, and maintaining a stable operational environment for both mixed 8x5 and select 24x7 support requirements.

Services will cover comprehensive application support and technical administration, particularly for Oracle Financial modules, as well as database management functions such as performance optimization, backup, recovery, and security. The vendor is expected to propose and implement innovative solutions that enhance support efficiency, including the use of automation and Artificial Intelligence Operations, while preserving effective client communications.

The provider should be capable of rapidly acquiring expertise in emerging technologies and continue supporting legacy systems. Responsibilities also include developing custom features, system integrations, and automation, as well as flexibly adjusting to the addition or removal of applications from the agency’s service portfolio.