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EMS Billing and Revenue Cycle Services

Overview


Financial, Legal, HR & Staffing
Winter Park, Florida, United StatesPosted: July 9th, 2026Deadline: August 11th, 2026

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SUMMARY


Seeking a qualified vendor to deliver end-to-end EMS billing and revenue cycle services, including claims management, compliance, collections, and system integration support. The engagement focuses on improving reimbursement speed, billing accuracy, and overall collections for emergency medical services.

KEY REQUIREMENTS


CONTRACT DURATION


36 months

TIMELINE


Release Date: July 8th, 2026

Question Submission Deadline: July 28th, 2026, 5:00pm

Proposal Submission Deadline: August 11th, 2026, 10:00am

Selection Committee Meeting: August 25th, 2026, 9:00am

Oral Presentations: September 8th, 2026

Final Ranking Meeting: September 8th, 2026

QUESTION DEADLINE


July 28th, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


City of Winter Park

Organization overview and procurement intelligence available on paid plans.
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DESCRIPTION


The issuing organization is seeking a vendor to provide comprehensive EMS billing and revenue cycle services for emergency medical services delivered to the community. The objective is to improve billing accuracy, accelerate reimbursement timelines, and enhance overall collections through a consistent, compliant, and customer-focused billing process.

Scope of services includes billing operations and revenue cycle management, electronic claim submission and clearinghouse services, claim scrubbing and pre-submission validation, denial management and appeals support, payer enrollment and connectivity, and customer service for patients and payers. The work also includes payment options and patient financial engagement, collections and advanced recovery services, refund processing, and financial adjustments.

The selected vendor is also expected to address HIPAA compliance, privacy notices, medical records and billing requests, data security, and ePCR/EHR reporting system needs. Additional requirements include ePCR solution integration and data exchange, read-only online account access, and support for program transition and implementation. Questions are due by July 28, 2026.

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Frequently asked questions


When is the submission deadline?
Submissions are due August 11, 2026. Questions must be submitted by July 28, 2026.
Who issued this RFP?
It was issued by City of Winter Park. The work is located in Winter Park, Florida, United States.
Who is a good fit for this opportunity?
  • Healthcare revenue cycle management firm with EMS or ambulance billing expertise
  • Proven experience with medical claims processing, denial management, and payer enrollment
  • Strong HIPAA compliance and healthcare data privacy capabilities
  • Ability to integrate with ePCR/EHR systems and manage secure data exchange
  • Established patient and payer customer service infrastructure
  • Experience supporting public-sector or municipal emergency medical service programs
  • Capability to manage implementation, transition, and ongoing reporting

Analysis generated by Settle AI from the source RFP.

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