Waterford, MI is seeking a qualified service provider to administer and manage a comprehensive employee recognition program for a government authority. The selected vendor will supply access to a wide array of high-quality gifts, including name-brand products, personalized and engraved plaques, gift cards, and experiences. Further, the program should facilitate integration with agency vendors to offer specialized gifts such as park passes, and provide agency employees with opportunities to make donations to designated non-profit organizations.

Personalization options on specified products, such as pins or charms featuring the agency logo, employee name, or dates, should be available. Vendors are expected to create a customized listing of gifts across various price ranges and reward point values, and manage direct shipping of gifts to employees’ preferred locations. The vendor will also maintain an inventory and order-tracking recipient database, process employee orders (including returns and exchanges), and provide detailed, individualized monthly departmental invoices.

Additionally, the service must include a web-based administration tool, dashboard, and analytics for program monitoring. A mechanism for collecting customer satisfaction survey feedback is required to assess employee experience and demonstrate program return on investment.