The government authority located in Washington, DC is seeking vendors to provide comprehensive Employee Assistance Program (EAP) services. These services will include assessment, counseling, and referral processes for employees who test positive for drugs under the NRC Drug–Free Workplace Plan (DFWP), as well as broader assessment, counseling, and consultation for short-term problem resolution. Follow-up counseling, monitoring referred employees, and providing education to prevent and minimize work-related and personal problems are also required.

The selected vendor must operate a call center accessible to employees 24/7, 365 days a year, with the capability to serve deaf and hearing-impaired individuals. Additionally, vendors should provide an EAP website with resources such as a Healthy Exchange Library covering various personal and professional topics. Core services will include intake, assessment, case file management, follow-up, telephone consultations, referrals, supervisor/management consultations, and distribution of promotional materials.