The selected vendor will provide a comprehensive and confidential Employee Assistance Program (EAP) for government employees and their eligible dependents in Hagerstown, Maryland. The EAP must adhere to best practices in the field, offering 24/7 availability and multichannel access—including a secure digital platform and mobile application with on-demand counseling, self-guided wellbeing tools, educational resources, and care navigation services.

The platform should support secure messaging, video counseling, and deliver personalized content. Confidential clinical assessments and short-term counseling must be provided using evidence-based, trauma-informed practices and should be accessible via in-person sessions, secure video, telephone counseling, and other digital or asynchronous methods suitable to member needs.

In addition, the service must include comprehensive work-life resources such as dependent care navigation, legal and financial consultations, caregiver support, and digital tools to help employees manage daily life challenges. The program should ensure privacy and convenience while giving employees robust support for their emotional, mental, financial, and social well-being.