The government authority located in Austin, Texas is seeking a vendor to provide a comprehensive Employee Assistance Program (EAP) for approximately 11,087 benefit-eligible employees. The EAP must include a 24/7 accessible member portal and mobile application offering self-service resources, appointment scheduling, and mental health tools tailored to staff needs.

A key requirement is the provision of one dedicated, full-time onsite counselor who will offer short-term counseling, orientations, management consultations, and respond to critical incidents onsite within four hours. Program setup, data integration, and staffing must be fully implemented to achieve a go-live date of July 1, 2026.

The scope also includes conducting clinical support sessions according to the district-selected model, and ensuring all member materials and clinical intake services are available in both English and Spanish. The initial contract will span three years. Interested vendors must submit any questions about the RFP by March 20, 2026.