Emergency Medical Dispatch Software
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Open: August 25th, 2026
RFP Close: September 22nd, 2026
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Department Of Health And Human Services
DESCRIPTION
The State of Montana seeks a vendor to provide emergency medical dispatch software for participating public safety answering points (PSAPs) statewide. The solution must include integration services, training, maintenance, and ongoing support necessary to implement and operate a statewide emergency medical dispatch system.
The software should provide reporting tools that generate weekly, monthly, and year-to-date statistics based on requested date ranges or data fields. It must support scripted case-entry questions for collecting vital information, including the caller's address, callback number, chief complaint, age, sex, consciousness status, breathing status, and number of victims. The system should also provide scripted key questions for distinct medical complaints and scripted pre-arrival instructions emphasizing critical actions and decision pathways.
Additional requirements include call prioritization with the ability to recommend an appropriate call type based on the nature of an incident, configurable support for existing protocols and workflows within participating PSAP environments, and state-approved system customization. The solution must also include automated quality assurance case review software capable of producing case statistics and supporting ongoing performance evaluation.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 22, 2026.
- Who issued this RFP?
- It was issued by Department Of Health And Human Services. The work is located in Montana, United States.
- Who is a good fit for this opportunity?
- Emergency medical dispatch software providers
- Experience implementing systems for public safety answering points
- Expertise in scripted call handling, pre-arrival instructions, and call prioritization
- Proven statewide or multi-agency public safety deployment experience
- Capable of providing integration, training, maintenance, technical support, and quality assurance tools
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.