A healthcare organization in West Virginia is seeking a vendor to provide a SaaS-based Electronic Medical Records (EMR) system under a three-year contract. The required system must offer comprehensive modules, including Admissions, Practitioner Engagement with electronic signatures, Dietary/Nutrition Management with in-house meal ticket printing, Infection Control with Antibiotic Stewardship, Skin and Wound Management with photo uploads, Skilled Nursing, and an Analytics Compliance package. The system must facilitate the uploading of items and documents to resident records and support documentation needs for chaplains, medical directors, nurses, and social workers.

Key technical requirements include 24/7 technical support with defined Service Level Agreements (SLAs), complete database backup coverage for a minimum of seven days allowing for precise point-in-time restores, and the ability to transmit prescriptions electronically to external pharmacies. The EMR solution must support both standard and custom reporting and offer secure remote access. The scope of implementation includes software installation, testing, deployment support, and the migration of historical data to the new system.

All interested vendors are required to submit their questions by February 19, 2026. The selected provider will play a critical role in modernizing healthcare documentation and operational workflows for the contracted period.