The city of Michigan is seeking a vendor to provide an election management system. The desired solution will enable the comprehensive management of elections, including polling locations, poll workers, inventory, and equipment. The system should offer robust project management capabilities, supporting customized workflows, detailed process checklists, and facilitating the tracking and accomplishment of all essential election tasks.

Key requirements include concurrent management of multiple elections, configurable system-generated communications, and integration with Microsoft Office 365 single sign-on featuring multi-factor authentication. The platform should employ industry-standard security practices. It must provide tools for troubleshooting, problem documentation, and resolution, particularly for equipment issues, and prevent duplication of trouble calls. Separate dashboards for monitoring Early Voting and Election Day service calls are necessary, along with an intuitive user interface requiring minimal training.

Additional features must include a database for tracking issues such as equipment failures and worker absences, asset tracking, and contact management. The system should be capable of electronic dispatching of trouble tickets to election technicians via iOS devices, with real-time geolocation tracking on a map. Two-way communication among the call center, election technicians, and polling location chairs is essential for operational coordination.