Vendor needs to provide E–Learning Moodle application platform hosting, installation, maintenance and support service. – Install and provide the support and maintenance for the Learning deployments for Facilitated eLearning Courses and Open eLearning Courses. – The Moodle LMS (Open–Source version) to be deployed shall be the most stable version. – Learners from both the public and private sector need to be able to access the system. It should be accessible via the internet both nationally and internationally. – The Moodle LMS (Open–Source version) to be deployed will be hosted on a cloud–based platform that is scalable, and the hosting hardware infrastructure will be provisioned upfront by either the appointed Services provider or an alternate Services Provider prior to the start of the Moodle LMS software installation. • Install identified Moodle plugins as and when required (Time and Material based, defined in the Service Level Agreement (SLA). • Deployment and updating of Moodle Plugins as per industry standard and the requirements of agency. • Provide ongoing integration support for the uMngeni Water Services Information System. • Troubleshoot and resolve any code–related errors. • Troubleshoot and resolve Moodle application–layer database issues (e.g., queries, configuration, application errors) and escalate database engine/server–level issues to the Hosted Infrastructure Service Provider. • Identifying Moodle–level security risks (e.g., insecure configurations, outdated plugins). • Application–layer incident response support and reporting. • Advising on web–application firewall behaviour in relation to Moodle usage patterns. • Moodle platform administration (1 st and 2 nd line support relating to the application). • Application–focused Moodle administration training to relevant staff. • Support for learning activities and assessments