This RFP seeks a vendor to provide an e-learning content system featuring engaging and interactive modules designed for adult learners. The modules must incorporate scenario-based learning and integrate knowledge checks such as quizzes or checkpoints, along with mechanisms for learner feedback, remediation, and clear completion criteria including a pass mark and limits on attempts.

The system must support role-specific pathways, allowing for modules tailored to various groups such as all staff, people leaders, and customer-facing staff. It should offer the flexibility to create different versions or learning paths based on the audience, as well as options for both gated/locked and open navigation, ensuring required content is completed before learners can proceed when necessary.

All content must comply with accessibility best practices for e-learning platforms, including features like audio/video captions, keyboard navigation, and adequate text contrast. Additionally, content must be written in plain language, making it suitable for a broad staff audience.