The government authority in North Bay, Ontario is seeking a provider for a comprehensive, cost-effective, and efficiently administered health insurance plan for domestic students. The selected vendor will ensure health insurance coverage begins when students commence their first academic semester. The provider must demonstrate experience with an established underwriter and third-party administrator, specifically within the post-secondary education sector.

Key expectations include improving underwriting arrangements, enhancing administrative efficiencies, and streamlining online processes for enrollment, claims submission, and administrator access. The contract also requires the provision of case management services for complex or high-value claims, including liaison with healthcare providers and families. Vendors are expected to develop and distribute clear communication materials and enrollment packages, provide reporting on service levels, claim turnaround times, and complaint resolution statistics, and establish measurable KPIs such as claim processing times, inquiry response times, and client satisfaction levels. The contract period will be three years.