The City of Georgia is seeking a qualified vendor to deliver an integrated digital innovation platform to enhance work order management, asset management, and customer relationship management functions across all city departments. This platform will serve as the city's next-generation interface for work order tracking, call center and 311 ticketing, IT service management, and CRM, ensuring seamless data integration and secure information sharing among all relevant systems.

The initiative aims to establish robust interoperability between departmental systems, allowing real-time information exchange accessible to both staff and residents. The platform should include comprehensive reporting capabilities and intuitive tools for tracking resident engagement, complaints, property issues, and service histories. The city’s emphasis is on creating a unified, user-friendly ecosystem that supports efficient citywide operations, enhances transparency, and improves resident service delivery.