(1) Vendor needs to provide digital innovation platform. – Provide an integrated and interoperable digital platform that will serve as the city's next-generation work order, asset management, call center tracking and ticketing interface, information technology service management and customer relationship management (CRM) ecosystem. – Provided that data integration, interoperability, and secure sharing of information are seamlessly achieved across the related systems. – Areas of focus are to establish a foundation for interoperability between CRM, 311/call center, asset management, and all city departments. – Provided that data integration, interoperability, and secure sharing of information are seamlessly achieved across the related systems. – Interoperable systems where information is shared in real time with staff and residents, information is accessible and easy to use with robust reporting features, and where staff can easily track histories and trends of resident engagement, complaints, property issues, and other concerns. (2) A non-mandatory pre-bid meeting will be held on January 29, 2026. (3) All the questions must be submitted no later than February 5, 2026.