The government authority in Ann Arbor, Michigan is seeking a consultant to provide comprehensive digital accessibility compliance services. The selected vendor will conduct an in-depth assessment of the organization's digital assets, including websites, subdomains, and authenticated portals, ensuring conformance with ADA and WCAG 2.1 Level AA standards. This process involves a hybrid audit approach that utilizes both automated scans and manual expert testing.

Services also include reviewing historical social media posts for appropriate accessibility features such as alt-text, captioning, and video descriptions. The vendor will evaluate all online forms and interactive tools for proper error handling, logical tab navigation, and clear labeling to enhance user accessibility. Additionally, a representative sample of active PDF, Word, and Excel documents will be audited for compliance.

The project entails developing and delivering a customized, role-based training program and comprehensive reference guide intended specifically for web editors, equipping them to maintain long-term accessibility practices across the organization.