The selected vendor will provide a comprehensive software solution for demand response transit services, covering scheduling, dispatching, eligibility, workforce, and fleet management. The system must handle both paratransit and Mobility on Demand (MOD) pilot services, offering features like real-time and advance ride reservations, automated notifications via phone calls, text messages, and mobile app alerts, as well as customer-facing web portals and mobile applications. Group scheduling capabilities are required, allowing agencies or group homes to manage transportation for several riders at once.

The solution should include a complete paratransit eligibility management system, supporting direct population of application data, online and printable forms, and support for call center and mobile usage. Native Android application development for agency devices is also required. Secure API-based integration with the fare collection back-office system is essential, along with customizable application configurations supporting agency-specific routes and rules.

The software must enable robust GIS-based reporting features, such as heat maps of trip demand, origin-destination mapping, vehicle movement tracking, service coverage analytics, and identification of underserved areas. A call center must operate 365 days a year from 8:00 a.m. to 5:00 p.m. with live representatives, and the system must support this without needing to extend operating hours. Online scheduling must adhere to the same constraints as call center bookings. The contract duration is three years, with opportunities for pre-bid meeting and question submissions prior to the proposal deadline.