Demand Response Software Replacement
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Release Project Date: May 13th, 2026
Pre-Proposal Meeting: May 27th, 2026
Question/Clarification Submittal Deadline: June 1st, 2026
Proposal Submission Deadline: June 19th, 2026
QUESTION DEADLINE
Issuing Agency
Nashville Metropolitan Transit Authority
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The issuing agency in Tennessee is seeking a replacement demand response software solution to deliver a modern, fully integrated paratransit scheduling and management system. The requested platform should leverage artificial intelligence, provide dynamic optimization, include a mobile application for users, operate in a cloud environment, integrate real-time traffic data, and support third-party provider integration through a broker-type function. The system is intended to support scalable and intelligent management of paratransit services, including the commingling of demand response and microtransit trips to optimize resources.
The scope includes reservations and trip intake, advance and same-day scheduling, dispatch and real-time service management, driver interfaces and onboard technology, eligibility and certification data integration, customer communications and notifications, and reporting, analytics, reconciliation, and auditing. The solution must support advance, same-day, and on-demand services within a single operational platform.
Vendors are also expected to provide documented APIs and data interfaces to integrate with enterprise systems, reporting tools, and third-party platforms. The system must support data exchange for reservations, scheduling, dispatch, eligibility, trip execution, reporting, auditing, and document management integration related to certification and eligibility. A non-mandatory pre-proposal meeting is scheduled for May 27, 2026, with questions due by June 1, 2026. The anticipated contract term is five years.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due June 19, 2026. Questions must be submitted by June 1, 2026.
- What is the budget for this RFP?
- Settle estimates the budget at $500,000 – $2,000,000. The issuer has not published an official figure.
- Who issued this RFP?
- It was issued by Nashville Metropolitan Transit Authority. The work is located in Nashville, Tennessee, United States.
- Who is a good fit for this opportunity?
- Transit technology firm specializing in paratransit and microtransit software
- Proven cloud-based scheduling, dispatch, and mobility platform provider
- Experience with AI-driven optimization and real-time traffic integration
- Capability to deliver mobile apps, driver interfaces, and onboard technology integrations
- Strong API and third-party system integration experience for public sector transit agencies
- Track record supporting eligibility, certification, reporting, auditing, and reconciliation workflows
- Ability to support a multi-year government or transit agency implementation and operations contract
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