– Vendor needs to provide database software application system. – Software maintenance is defined as the modification of a software product after delivery to implement approved service requests for either new functionality or to fix a current unwanted feature. – Provide services to modify the database software to remedy an unwanted feature or implement approved service requests – Supporting user group administration and meetings lead by the license holder of the software. – Provide vendor remote access to the servers on which the product resides. – Software support, maintenance, and hosting service.