(1) Vendor needs to provide customer self–service solution to the government authority located in ().– Secure customer authentication and account management.– Comprehensive customer self–service capabilities.– Online service request submission and tracking.– Autopay and recurring payment enrollment and management.– Paperless billing (e–bill) enrollment and management.– Customer profile, mailing address, and contact information updates.– Multi–language support for key customer journeys and content.– Outage Mapping for customers.– Customer notifications and alerts via online messages, email, and SMS.– Administrative dashboards, analytics, and configurable reporting.– Customer bill assistance and external agency pledges.– Role–based portal administration and access management.– Waterworks–branded mobile application and responsive web application with ADA–compliant accessibility and adherence to applicable digital accessibility standards.– Hosting architecture and cloud platform.– Business intelligence tools integration, for dashboards.– Migration of existing customer portal users.(2) All questions must be submitted no later than February 9, 2026.(3) The contract period will be for four years.