Vendor needs to provide customer relationship management system built on microsoft dynamics in a client tenant. – To procure a comprehensive and scalable Customer Relationship Management (CRM) system that will support the organisation’s evolving needs in volunteer and member engagement, training, and donor relationship management. • Centralised Database Management • Automation and Streamlining of Processes • Volunteer Self–Service Functionality • Oversight and Coordination of Local Activities • Enhanced Volunteer and Donor Engagement • Enhanced Volunteer and Donor Engagement • Data–Driven Decision Making • System configuration and customisation • Data migration from existing systems • Integration with current platforms • Reports/Dashboards required for Go–Live • Implementation and testing • Staff training and user documentation • Ongoing technical support and system maintenance