Customer Information System Upgrade Project Management and Consulting Services

Location:

Hanover, Virginia, USA

Posted on:

Dec 3, 2025

Deadline:

Dec 19, 2025

Summary:

Hanover County seeks project management and consulting for upgrading its customer information and utility system to a new version.

(1) Vendor needs to provide customer information system upgrade project management and consulting services to the government authority located in Hanover, VA.– Consulting, advisory, and coordination services in support of county’s upgrade of its advanced utility system and customer information system (AUS/CIS) from version 4.1.56 to the current supported version 5.– Comprehensive system assessment.– Data Migration Plan and associated Validation Reports.– Communication and Reporting Plan for internal and external stakeholders.– Go–Live Readiness Plan, including cutover preparations and risk mitigation.– As–Built System Documentation reflecting the final configuration and integrations.– Fully functional AUS/CIS Version 5 platform successfully implemented without negative impact to County operations, service delivery, billing processes, or customer experience.(2) An optional pre–proposal conference will be held on December 10,2025.

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