Customer Information System Upgrade Project Management and Consulting Services
Location:
Hanover, Virginia, United States
Posted on:
Deadline:
Summary:
Hanover County seeks project management and consulting for upgrading its customer information and utility system to a new version.
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Hanover County in Virginia is seeking a qualified vendor to provide project management and consulting services for the upgrade of its advanced utility system and customer information system (AUS/CIS) from version 4.1.56 to the latest supported version 5.
The selected vendor will offer consulting, advisory, and coordination support throughout the system upgrade. Key responsibilities include conducting a comprehensive system assessment, developing a data migration plan with validation reports, and establishing a communication and reporting plan for internal and external stakeholders. The vendor will also prepare a go-live readiness plan, address risk mitigation and cutover preparations, and deliver as-built system documentation to detail the final system configuration and integrations.
The primary objective is to implement a fully functional AUS/CIS Version 5 platform, ensuring a seamless transition with no adverse effects on county operations, service delivery, billing processes, or the customer experience.
