The client is seeking a vendor to provide comprehensive customer information system and customer self-service implementation services. The solution must support billing customers, processing payments, and managing collection activities for delinquent accounts. A critical component of the service is a customer self-service portal, which will allow users to view and pay bills online, update contact information, and submit account inquiries.

The workflow is expected to include robust reporting to identify eligible delinquent accounts, excluding those with active payment arrangements or full payments, as well as batch automation to initiate customer correspondence regarding disconnection and service initiation. Other required capabilities include operating a customer billing call center, enabling electronic bill payment and presentment, supporting lockbox processing, and managing bill printing operations.

Interested vendors should be prepared to address these core needs and participate in a question period, which closes on April 13, 2026.