The University of Waterloo is seeking a vendor to implement a comprehensive customer identity access management system. This initiative involves several key components, including thorough workflow analysis of both current and future business processes, to ensure a seamless transition.

The vendor will be responsible for the implementation and configuration of the system, with specific requirements for integrating Single Sign-On using Active Directory Federated Services and the University's Multi-Factor Authentication module. Additional responsibilities include data migration from existing systems, robust reporting capabilities, and development of required project documentation.

Project management, clearly defined deliverables, and adherence to established timelines are essential. The vendor must also deliver onboarding and ongoing training sessions for University of Waterloo users, supporting a successful go-live and system adoption.