Oregon's economic and community development department is seeking a qualified vendor to develop and implement a comprehensive customer service framework. The selected vendor will be responsible for creating a written framework that clearly defines the department’s customer service culture. This will involve engaging with department leadership, staff, and customers to understand expectations and experiences related to customer service.

The scope of work includes designing and facilitating training sessions for staff, delivering training materials, and crafting strategies to ensure department-wide adoption and ongoing engagement with the new customer service framework. Additionally, the vendor will provide consultation to reinforce a public service mindset, emphasizing the importance of serving the community professionally and respectfully. The ultimate goal is to build a sustainable culture of excellent customer service throughout the organization.