The government authority in Concord, California is seeking a qualified consultant to design and implement a comprehensive culture assessment for its communications dispatch center. The selected vendor will be responsible for evaluating the current work environment, uncovering core challenges, and presenting clear and actionable recommendations to improve labor-management relations, encourage employee participation, and foster a positive, respectful, and collaborative workplace atmosphere.

The consultant will create a practical and measurable plan for sustained long-term cultural improvement. The process should include planned, multiple in-person engagements such as listening sessions and team-building activities designed to boost collaboration and relationships across all levels and shifts within the dispatch center. The scope of work involves assessing workplace culture, identifying strengths and areas for improvement, increasing employee morale, and developing a structured approach for ongoing transformation. The contract period is specified as one year.

Vendors must outline their strategies for on-site engagement, including the number of expected visits and activities aimed at enhancing team connectivity. Questions regarding the proposal must be submitted by April 15, 2026.