A municipal water utility in Arkansas is seeking a comprehensive cross connection control system designed to manage and streamline cross connection prevention activities. The selected vendor will supply software licenses, required hardware, and full implementation services, ensuring the system is either web-based or cloud-based for broad accessibility. Scalability and out-of-the-box configurability are essential to accommodate both current and future municipal needs.

The system must facilitate project and long-term support, historical data migration, and seamless integration with multiple existing utility and permitting platforms. Key features include the ability to track physical assets such as construction meters and RPZ devices using QR codes or AirTags, automated notifications for annual testing, and the assessment of non-compliance or non-reporting fees. The platform must also support configurable deposits, billing for lost or damaged devices, and direct integration with customer account management systems.

Customer interaction is a core component, with requirements for online survey submissions through a self-service portal, secure portal access via account number or service address, and functionality for staff to complete surveys on behalf of customers. The workflow should trigger necessary actions for new construction, remodels, or untracked devices, and integrate with engineering and permitting databases to identify and manage unknown devices. Additional features include automated reminders, audit capabilities for unknown devices, call routing integration with customer service, and the ability to send notices with pre-filled account and meter information.