A government authority in Missouri seeks a vendor to provide consulting services for the development and implementation of a comprehensive, multi-phase crisis communication plan. This project requires establishing a structured approach to public information management, media relations, social media strategy, and coordinated external messaging.

The selected consultant will be responsible for auditing current communication practices, identifying audiences, defining goals, and creating guides for various communication platforms. Key deliverables include a media engagement framework, public information guidelines, defined roles and responsibilities, a communication escalation matrix, messaging calendar, PIO policy, a city-wide external playbook, website audit, listening strategy, trusted messenger roadmap, social media policy, and standardized external message templates. The ultimate goal is to align internal and external communication systems, resulting in a fully integrated crisis communication framework.