Contact Management Software Development Services
Location:
Ireland
Posted on:
Deadline:
Summary:
Seeking a provider to develop and implement contact management software to enhance customer service and issue resolution, with a ten-year contract term.
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A vendor is sought to develop and implement a contact management software solution aimed at improving digital services, customer care, and issue resolution workflows. The platform should streamline communications and support efficient interaction between service providers and customers.
All questions related to this RFP must be submitted by April 22, 2026. The resulting contract is expected to span a ten-year period, indicating a long-term partnership requirement for ongoing support and enhancements.
Best-fit vendors:
• Proven expertise in custom software development for contact management
• Experience with large-scale digital platform implementation
• Capacity for long-term support and partnership
• Demonstrated success in customer service process enhancements
• Prior work with public sector or enterprise clients in Ireland or the EU
