Computer-Aided Dispatch and Records Management System Replacement Service
Location:
Virginia, United States
Posted on:
Deadline:
Summary:
Seeking a provider for a replacement Computer-Aided Dispatch and Law Enforcement Records Management System, with options for on-premises, cloud, or hybrid deployment, and strict SLA support.
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The entity seeks a vendor to provide a modern, fully integrated public safety solution, including Computer-Aided Dispatch (CAD), Mobile, and Law Enforcement Records Management System (LERMS) capabilities. The provider should present flexible deployment options, accommodating on-premises, cloud-based, or hybrid architectures for efficient public safety operations.
The proposed system must support contractually defined Service Level Agreements (SLAs) by tracking performance against established service metrics and delivering auditable reports to enforce penalties when SLA standards are not achieved. All system interfaces should be operational in the training environment to support comprehensive user education and readiness.
Solutions utilizing cloud hosting must employ secure public cloud services approved for government users and specifically designed to support 24x7 public safety mission-critical applications. Additionally, the system should provide support for upgrades to future versions of SQL Server, ensuring ongoing platform compatibility and technological advancement.
Best-fit vendors:
• Experienced in implementing CAD and LERMS solutions for public safety agencies
• Proficient in deploying both cloud-based and on-premises enterprise systems
• Familiar with government-approved secure public cloud services
• Strong track record of meeting or exceeding SLA requirements
• Capability to support SQL Server upgrades and system integration
