The government authority in Olympia, Washington seeks a vendor to develop a comprehensive technology roadmap for their unemployment insurance (UI) systems. The selected firm will assess current UI technology systems, identify major challenges and gaps, and define a future state vision aligned with the agency's mission and strategic goals.

Key activities include conducting stakeholder interviews, workshops, and engagement sessions to gather insights, documenting the current UI benefit and tax systems with platform dependencies, and reviewing previously established documentation for accuracy. The vendor will recommend system, platform, and business capability enhancements, prioritizing these using clear criteria and identifying integration needs with relevant platforms.

The scope includes development of a sequenced roadmap outlining modular and iterative implementation strategies, with detailed cost estimates for both implementation and ongoing operational or licensing expenses. This roadmap will guide the agency's long-term modernization efforts and support their transition to modern, modular, and sustainable technologies aimed at improving service delivery for claimants, employers, and staff.