A government agency is seeking a qualified vendor to deliver a comprehensive taxi aggregator platform to support all agency taxi transport needs for a one-year contract. The selected supplier will be responsible for providing an easy-to-use online booking portal or app, featuring real-time tracking and reporting functionalities to enhance operational efficiency and transparency.

The platform must offer access to a wide and resilient network of taxi service providers, capable of handling coverage throughout the agency’s service area, including cross-border requirements. A 24/7/365 call centre is required to ensure reliable support and availability. The solution should offer a variety of vehicle types, such as accessible WAVEX taxis, to accommodate diverse transportation requirements.

Additional expectations include a robust system for managing and resolving complaints, as well as the provision of a dedicated account manager to act as the primary agency contact. The platform must consistently deliver punctual, reliable service in accordance with established operational and quality standards.