The government authority in Cincinnati, Ohio is seeking a vendor to provide comprehensive IT management and support services. The selected provider will be responsible for ensuring the reliable, secure, and efficient operation of the authority's technology infrastructure, offering robust support across hardware, software, and network components.

Services will include 24/7/365 remote help desk support with tiered assistance, ticket tracking, and effective resolution management for all IT issues. Responsibilities extend to managing and maintaining physical and virtual servers, including active directory administration, patch and system updates, backup and disaster recovery operations, and storage area network administration.

Cloud services management is required, with a focus on Microsoft 365 administration, user provisioning, license management, and cloud backup operations with offsite replication. The scope also encompasses comprehensive cybersecurity measures, such as firewall management and monitoring, antivirus and anti-malware protection, AI-driven Security Information and Event Management (SIEM), multi-factor authentication, vulnerability assessments, and email security including spam filtering.