(1) Vendor needs to provide competency management system tool– Includes reviewing systems, infrastructure, and human resources to identify gaps and areas for improvement– The consultancy will also provide enhancements to make the tool more user–friendly and improve the overall efficiency and effectiveness of agency competency management setup. • Resolve System Issues: Identify and fix existing bugs, performance bottlenecks, and data inconsistencies to ensure platform stability. • Enhance Security: Strengthen system security through advanced authentication, robust encryption, and comprehensive penetration testing. • Automate Workflows: Introduce automated workflows for competency–based question management, including creation, review, and approval. • Develop AI–Powered Insights: Implement AI–driven dashboards and analytical reports to support decision–making. • Implement Comprehensive User Management: Provide password reset, account locking, and role–based access control for admins, reviewers, and approvers. • Deliver Documentation and Optimized Data: Produce API documentation, redesign data structures, and implement indexed content for faster search and reporting. • Build IT Capacity: Train agency and agency IT staff and provide technical guidance for sustainable system operation. – Expected Outputs and Deliverables • Enhanced agency Platform: Stable, high–performance, and scalable system built on Node.js and Express. • Put in place a Comprehensive Security Framework: Robust data protection and advanced authentication mechanisms. • Role–Based Reporting: Customizable analytics and reporting for each user role. • Automated Question Management: Streamlined workflows for creation, review, and approval of competency–based questions. • AI–Powered Dashboards: Actionable insights and analytical reporting capabilities.