Community Supports IT Systems Support and Enhancement Services
Overview
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SUMMARY
DESCRIPTION
A government authority in Indianapolis, Indiana is seeking a vendor to provide maintenance, operations, help desk, and enhancement services for its community supports IT systems. The scope covers the full suite of community supports systems, including legacy and ancillary components as they are consolidated into the broader environment.
Required services include solution maintenance, access management, defect and incident management, integrations and interfaces, service desk operations, software deployment, and overall application management. The selected vendor will also be expected to develop, execute, and manage the processes and procedures needed to deliver both technical and functional support.
The system environment includes a web-based solution supporting waiver and non-waiver functionality for case managers and waiver service providers. It also includes a provider portal used to maintain provider profiles, add and deactivate services and counties, update profiles, manage user privileges, and facilitate referrals. In addition, the vendor will be responsible for keeping system requirements and user stories current as enhancements are implemented.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 10, 2026.
- Who is a good fit for this opportunity?
- IT services firm with experience supporting government human services or community support systems
- Provider of application maintenance, enhancement, and managed help desk services
- Expertise in web-based case management and provider portal platforms
- Strong capabilities in incident management, access management, and software deployment
- Experience with system integrations, legacy system consolidation, and interface support
- Team with business analysis capacity to maintain requirements and user stories during enhancement cycles
- Mid-size or large firm able to provide ongoing technical and functional support
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.