A vendor is sought to deliver comprehensive community-based outreach services and housing supports for homeless and at-risk individuals and families throughout Ontario, with a specific focus on Indigenous populations. The program aims to foster connections and facilitate referrals to a range of community supports and services, building trusting relationships with individuals and families experiencing homelessness, and meeting clients where they are in their journey towards stability.

Key responsibilities include providing coordinated outreach services in collaboration with municipal staff and ensuring culturally safe and appropriate supports, especially for Indigenous individuals and families. This involves making direct connections to Indigenous-specific services, resources, and housing options, and proactively supporting housing stability and tenancy retention after placement. The selected vendor will also support community engagement by educating residents and businesses and responding to public concerns related to homelessness.

The scope of work requires maintaining accurate data on encampments and homelessness hotspots through timely entry into the Homeless Individuals and Families Information System (HIFIS), conducting wellness and safety checks via foot and vehicle-based outreach, and supplying basic needs, safety planning, and harm-reduction materials where permitted. Outreach must be accessible across urban, rural, and remote areas, including via libraries, clinics, and other community hubs, with transportation provided to facilitate service access and landlord appointments. Consistent communication regarding outreach hours and service availability is essential.