Common Use Passenger Processing and Common Use Self-Service Systems Replacement and Support Services

Location:

California, USA

Posted on:

Nov 22, 2025

Deadline:

Jan 21, 2026

Summary:

Replacement and support of common use passenger processing and self-service systems, including CMS/digital displays, for a California airport.

(1) Vendor needs to provide common use passenger processing and common use self–service systems replacement and support services. – The scope of work includes disposal of the existing Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) systems, and the phased deployment of the new systems. • Common Use Passenger Processing System (CUPPS): – The contractor shall dispose of the existing components, equipment, displays, kiosks, mounts, trays, and software, and install all necessary components including but not limited to equipment, peripherals, displays, workstations, scanners, printers, mounts, trays, displays, kiosks, and software that will enable multiple airlines, ground handlers, or others to share physical check–in or gate podium positions, whether simultaneously, to operate in the facility using their host software and a common set of compatible hardware, without the need for any software or equipment configurations or modifications. • Common Use Self–Service (CUSS) Solution: – Dispose of all existing Common Use Self–Service (CUSS) kiosks that were provided by agency with a new CUSS solution that will enable passengers to check–in to any airline at any kiosk simultaneously or consecutively without the need for any software or equipment configurations or modifications • Content Management System (CMS)/Digital Displays: – The Contractor shall replace this system and implement a new feature rich, flexible, and supportable CMS system to meet airline, airport and passenger needs for displaying visual information into the foreseeable future for the agency campus, including but not limited to gate information, flight information, baggage information, airline proprietary information including lists such as priority passenger call–up, boarding announcements, or upgrade list information, and code–compliant visual paging system information including emergency broadcast and evacuation messaging, airline standard messages, fully custom messages, passen

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