Cloud-Native Customer Information System
Overview
Settle Signals
Market intelligence for public sector sales teams
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.
SUMMARY
DESCRIPTION
The procuring organization is seeking a vendor to supply, implement, and support a modern, cloud-native Customer Information System (CIS). The new platform will replace a legacy CIS and serve as the core operational system for billing, customer management, field services, and regulatory compliance across the service territory.
The requested solution is a cloud-native, multi-tenant SaaS CIS hosted on a major public cloud provider. The project objectives include improving operational efficiency through workflow automation and integrated business processes, enhancing customer service and digital engagement, and increasing billing accuracy, flexibility, and scalability. The system must also support electricity billing, settlement, and regulatory compliance requirements.
Required capabilities include integrated field service and service order management, advanced reporting and dashboards, analytics, role-based security, user access management, audit trails, and activity logging. The system should support flexible customer and account relationship structures, including residential, commercial, industrial, and retailer accounts, as well as multi-contact and multi-premise relationships. Additional functional needs include Global Adjustment calculations, settlement support, bill calculation, validation, adjustments, and rebilling.
All questions must be submitted no later than August 21, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due August 28, 2026.
- Who is a good fit for this opportunity?
- Utility CIS software vendor with cloud-native SaaS platform
- Experience replacing legacy customer information systems for electric utilities
- Strong implementation and systems integration capabilities
- Expertise in electricity billing, settlement, and regulatory compliance
- Proven field service and service order management functionality
- Public cloud hosting and multi-tenant SaaS operations experience
- Security-focused provider with role-based access and audit logging features
- Capacity to provide ongoing support, training, and post-implementation services
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.