When is the submission deadline?

Submissions are due September 25, 2026. Questions must be submitted by September 11, 2026.

What is the budget for this RFP?

Settle estimates the budget at $500,000 – $2,000,000. The issuer has not published an official figure.

It was issued by Washington State Department Of Transportation. The work is located in Washington, United States.

Who is a good fit for this opportunity?

Cloud software providers specializing in transportation ticketing and reservation systems. Experience supporting ferry, transit, or other multi-route passenger operations. Demonstrated capabilities in omnichannel commerce, mobile-responsive web stores, and point-of-sale integration. Expertise integrating CRM platforms and unified customer account management. PCI-compliant payment processing and secure call center transaction experience. Proven ability to manage digital and physical passes, cards, and stored-value products.

Cloud-Hosted Ticketing and Reservations Solution (Due September 25, 2026)

Overview

Business Systems (ERP, CRM & POS)

Washington, United StatesPosted: August 26, 2026Deadline: September 25, 2026

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SUMMARY

The agency is researching cloud-hosted ticketing and reservation platforms for a multi-route ferry operation. The solution must support online, mobile, call center, and terminal sales, CRM integration, PCI-compliant payments, account management, and revalue card administration.

KEY REQUIREMENTS

BUDGET

Estimate

$500,000 – $2,000,000

TIMELINE

Questions are due by September 11th, 2026.

Full comments are due by September 25th, 2026.

QUESTION DEADLINE

September 11, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Washington State Department Of Transportation

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The agency is seeking information from vendors capable of providing a modern, scalable, cloud-hosted ticketing and reservation management solution for a multi-route ferry operation. The envisioned environment would integrate a ticketing system, an in-house vehicle reservation system, and a separately procured point-of-sale platform deployed at ferry terminals.

The solution should support mobile and multichannel sales, including a mobile-responsive online store, call center operations, and product sales and redemption at terminal point-of-sale locations. Required capabilities include online sales of single-ride, multi-ride, monthly pass, future-use, and revalue card products; management of digital and physical revalue cards throughout their lifecycle; individual and business account management; vehicle and payment method management; and account lifecycle events.

The agency is also evaluating CRM integration to support unified customer records, case management, and outbound communications. Vendors should be able to support secure, PCI-compliant payment capture through phone-based, agent-assisted reservation and ticketing workflows. The RFI will help validate documented agency requirements against available market solutions and assess the vendor landscape. All questions must be submitted by September 11, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due September 25, 2026. Questions must be submitted by September 11, 2026.
What is the budget for this RFP?: Settle estimates the budget at $500,000 – $2,000,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by Washington State Department Of Transportation. The work is located in Washington, United States.
Who is a good fit for this opportunity?: Cloud software providers specializing in transportation ticketing and reservation systems
Experience supporting ferry, transit, or other multi-route passenger operations
Demonstrated capabilities in omnichannel commerce, mobile-responsive web stores, and point-of-sale integration
Expertise integrating CRM platforms and unified customer account management
PCI-compliant payment processing and secure call center transaction experience
Proven ability to manage digital and physical passes, cards, and stored-value products

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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