The City of Sierra Madre, California, is seeking proposals for a cloud-hosted, GIS-native asset management software solution. The project involves the acquisition and implementation of a unified Asset Management System (AMS) designed for both physical infrastructure and mobile assets, fully integrated with the City's existing ArcGIS Enterprise ecosystem. The selected solution must operate as an enterprise-grade, cloud-hosted SaaS platform, ensuring that all spatial data remains accurate and accessible as the single source of truth.

A key requirement is that the system possess total compatibility with ArcGIS Enterprise, allowing seamless access to spatial data at both the city and county levels. The software should provide an intuitive, high-performance interface optimized for iOS devices such as iPhones and iPads, support real-time synchronization, and offer robust offline functionality for field operations in challenging terrains. Additional features include a dynamic condition data framework to facilitate updates during routine maintenance and inspections, replacing outdated scores for pavement and urban forest assets.

The system should also include a closed-loop public portal enabling residents to submit and track service requests—such as leaks or downed trees—in real time. Furthermore, the solution must encompass enterprise-hosted, web-based mapping applications leveraging platforms like Google Maps or Map Box to visualize the city's water, sewer, street, and facility assets. Overall, the software should be secure, highly customizable, accessible to both technical and non-technical staff, and suitable for use both in the office and in the field.